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New admins receive a Welcome to Rocket email. Open its setup link, set a password, sign in at the Customer Portal, and select the intended site. The invited email address is the username. If you have access to several sites, check the site name before editing.

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Sign in from the public site

On a desktop browser, hover near the top center of your public Rocket site to reveal Admin Login, then select it. The button does not appear on mobile screens. You can also sign in through the Customer Portal, or replace home with login in your site’s web address and press Enter. For a video overview, watch Logging in. It uses an earlier version of the sign-in page; follow the written steps for current controls.

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Reset a password

Use the password-reset link on the sign-in page. If the link fails, request a new email and open only the newest link. Reset links may expire or stop working after use.
Never send a personal password to Rocket or another admin. Rocket support does not need it.

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Fix a missing Welcome email

  1. Check spam, junk, quarantine, and school email filtering.
  2. Confirm the invitation used the correct email address.
  3. Ask an existing admin or Rocket support to resend the invitation.
The invited email is the username. If your email address changes, ask an existing admin or Rocket support to invite the new address. Do not transfer a password or rely on an inaccessible mailbox.

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Allow Rocket emails

If welcome emails or support replies are missing, ask school IT to check its quarantine and allow messages from support@rocketalumnisolutions.com and the rocketalumnisolutions.com domain. Website firewall rules and email filtering are separate settings.

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Gmail

  1. In Gmail on a computer, open Show search options beside the search box.
  2. Enter support@rocketalumnisolutions.com in From.
  3. Select Create filter.
  4. Select Never send it to Spam, then Create filter.
See Google’s filter instructions. If the message is already in Spam, open it and mark it Not spam.

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Outlook on the web or new Outlook

  1. Open Settings → Mail → Junk email.
  2. Under Safe senders and domains, add support@rocketalumnisolutions.com.
  3. Save the change if prompted.
See Microsoft’s safe-sender instructions for your Outlook version. A personal safe-sender setting cannot resolve a message blocked before it reaches your mailbox; school IT must check those blocks. Once delivery is working, ask an existing admin or Rocket support to resend the invitation. Use the newest password-setup email.