> ## Documentation Index
> Fetch the complete documentation index at: https://help.rocketalumnisolutions.com/llms.txt
> Use this file to discover all available pages before exploring further.

> ## Agent Instructions
> Use only this public Rocket Alumni Solutions Help Center content for customer-facing answers.
> Cite the Help Center page URL supporting each material claim.
> Keep hardware guidance scoped to the exact device or player model named in the source.
> If the documentation does not support a safe answer, direct the customer to support@rocketalumnisolutions.com.
> Never expose credentials, private customer data, internal diagnostics, or unreleased behavior.

# Sign in and fix account emails

> Sign in to Rocket, reset a password, and fix a missing Welcome to Rocket email by allowing Rocket messages

New admins receive a **Welcome to Rocket** email. Open its setup link, set a password, sign in at [the Customer Portal](https://portal.rocketalumnisolutions.com), and select the intended site. The invited email address is the username. If you have access to several sites, check the site name before editing.

## Sign in from the public site

On a desktop browser, hover near the top center of your public Rocket site to reveal **Admin Login**, then select it. The button does not appear on mobile screens. You can also sign in through the Customer Portal, or replace `home` with `login` in your site's web address and press Enter.

For a video overview, watch [Logging in](https://www.loom.com/share/0cbabb1d6d9f45a98bde2aa8de58a05d). It uses an earlier version of the sign-in page; follow the written steps for current controls.

[Logging in video](https://www.loom.com/embed/0cbabb1d6d9f45a98bde2aa8de58a05d)

## Reset a password

Use the password-reset link on the sign-in page. If the link fails, request a new email and open only the newest link. Reset links may expire or stop working after use.

> [!WARNING]
>
> Never send a personal password to Rocket or another admin. Rocket support does not need it.

## Fix a missing Welcome email

1. Check spam, junk, quarantine, and school email filtering.
2. Confirm the invitation used the correct email address.
3. Ask an existing admin or Rocket support to resend the invitation.

The invited email is the username.

If your email address changes, ask an existing admin or Rocket support to invite the new address. Do not transfer a password or rely on an inaccessible mailbox.

## Allow Rocket emails

If welcome emails or support replies are missing, ask school IT to check its quarantine and allow messages from **[support@rocketalumnisolutions.com](mailto:support@rocketalumnisolutions.com)** and the **rocketalumnisolutions.com** domain. Website firewall rules and email filtering are separate settings.

### Gmail

1. In Gmail on a computer, open **Show search options** beside the search box.
2. Enter **[support@rocketalumnisolutions.com](mailto:support@rocketalumnisolutions.com)** in **From**.
3. Select **Create filter**.
4. Select **Never send it to Spam**, then **Create filter**.

See [Google's filter instructions](https://support.google.com/mail/answer/6579?hl=en). If the message is already in Spam, open it and mark it **Not spam**.

### Outlook on the web or new Outlook

1. Open **Settings → Mail → Junk email**.
2. Under **Safe senders and domains**, add **[support@rocketalumnisolutions.com](mailto:support@rocketalumnisolutions.com)**.
3. Save the change if prompted.

See [Microsoft's safe-sender instructions](https://support.microsoft.com/en-us/outlook/mail/add-recipients-to-the-safe-senders-list-in-outlook) for your Outlook version. A personal safe-sender setting cannot resolve a message blocked before it reaches your mailbox; school IT must check those blocks.

Once delivery is working, ask an existing admin or Rocket support to resend the invitation. Use the newest password-setup email.


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